Terms and Conditions

Belle Movement PTY. LTD.

Updated: 14/05/2025

Welcome to Belle Movement Pilates and Personal Training. Please review our Terms and Conditions (T&Cs) carefully, as they govern bookings, purchases, and the services provided. These T&Cs are reviewed regularly to ensure fairness and deliver the best possible experience for our clients.

1. Bookings and Cancellations

At Belle Movement, we aim to provide a fair and flexible booking system. Currently, we do not charge late cancellation or no-show fees—a unique policy in the Central Coast area. Adherence to this policy ensures that we can continue to operate with this level of flexibility.

1.a) Bookings

Bookings are the responsibility of the client and can be made via:
- The Belle Movement App or Website (linked to Momence booking platform).

1.b) Cancellations

Cancellations are also the responsibility of the client and are subject to the conditions below:

1.b.i) Cancellation Windows

Early Cancellation:
- Must be made at least 24 hours before the scheduled class or appointment.
- Credits for early cancellations will be returned to your account for future use.
Late Cancellation:
- Any cancellation made less than 24 hours before the class or appointment is considered late.
- Late cancellations will result in forfeiture of the class credit without additional fees.
  - Extenuating circumstances will be considered on a case-by-case basis.
  - Requests to switch to another class on the same day may be accommodated by the Momence app, or via phone call during office hours.

1.b.ii) How to Cancel

Via the Belle Movement App or Momence platform.
By phone during office hours: Monday – Friday, 9:00 AM – 2:00 PM.
Cancellations via social media (Facebook or Instagram) are not accepted under any circumstances.

2. Memberships

Belle Movement offers flexible membership options to suit different client needs.

Weekly Memberships

3 Classes per Week: $59/week.
- Valid for 6 months (28 weeks) with a 10-week lock-in period.
- Unused credits roll over for 4 weeks.
- Includes discounted access to workshops and programs.
2 Classes per Week: $45/week.
- Valid for 12 weeks with a $200 break fee (no minimum lock-in period).
- Unused credits roll over for 4 weeks.
Belle Babies Starter Membership: $49/week.
- Includes 2 classes and 2 creche spaces per week.
- Locked 6-week membership.

Monthly Membership

16 Classes per Month: $295/28 days.
- Valid for 6 months with a 12-week lock-in period.
- Unused credits roll over for 8 weeks.

Challenge Unlimited Membership - May/June/July 2025

Unlimited classes: $79 per week (valid for 60 days)
Available to existing clients for purchase from 18/5/25- 1/6/2025.
60 Day Lock- in period.
Freezing of this membership is not available.
Class credits are not available for transfer under any circumstances.
Members can pause their current membership, upgrade to the Unlimited Challenge membership for the 8 week term, with their usual membership recommencing 1/8/25 at the conclusion of the challenge.
Late cancellations and no shows do not incur any additional fee; however, your unlimited membership will be revoked after two late cancellations or two no-shows to booked classes. You will via email and text message.

Membership Payments

Payments are processed via Momence, and credit card details are securely stored.
Failed payments will be reattempted 1 day after the failed attempt. The system will attempt payment 3 times. Memberships are automatically cancelled if the third attempt fails.

Membership Duration and Freezes

Minimum lock-in periods vary by membership type.
Memberships can be frozen for at least two weeks with a two-week notice, up to 6 times per 28-week period.

3. Class Packs and Casual Passes

Intro Offer

3 Classes for $49 (one-time offer).
Valid for 40 days from purchase.

New Client Special Intro Offer $59 May/June

Special Intro Offer available for purchase from 18/5/25 - 1/6/2025 only. Regular Intro Offer Ts and Cs apply outside of this time period.
Available to new clients only.
Offer includes 5 reformer pilates classes, valid for 40 days from activation.

Casual Passes

1 Class: $29. Valid for 1 month from purchase.

Class Packs

10 Class Pack: $259 (valid for 6 months).
5 Class Pack: $129.50 (valid for 4 months).
Queenagers Pack: $189 (restricted to Queenagers classes).

Challenge Packs - May/ June / July 2025

4 Class Top Up Pack: $49 (valid for 60 days)
- Available for current 2 class per week members only.
6 Class Top Up Pack: $73 (valid for 60 days)
- Available for current 3 class per week members only.
8 Class Top Up Pack: $98 (valid for 60 days)
- Available for current 4 class per week members only.

All passes are non-refundable unless under extenuating circumstances.

4. Private and Semi-Private Sessions

Private sessions must be booked via enquiry (email or phone during office hours).
Sessions may occur alongside other activities in the studio. While efforts will be made to ensure privacy, exclusive use of the studio cannot be guaranteed.
All private sessions must be paid in advance. Cancellation policies outlined above apply.

5. Special Events, Programs, and Courses

Fees and durations vary. Class packs associated with programs are valid only for the specified event/course.
If withdrawing after Week 1, payments may be converted to group class credit (pro-rata). No changes can be made after Week 1.

6. Creche Services

Belle Movement Crèche – Terms and Conditions ensure the safety, comfort, and wellbeing of all children, parents, and staff, we kindly ask that you carefully read and adhere to the following:

Available Monday to Friday at Umina location.
Creche is complimentary to all Belle Movement members.
Clients must book in advance to ensure proper child-to-staff ratios.
Children showing signs of illness must not attend creche.
Snacks are permitted, but high-allergen foods, including peanuts, are prohibited.

a. Bookings

All children must have a confirmed booking before attending crèche, as places are limited.
Bookings are made via the Belle Movement App.
Please cancel promptly if you are unable to attend, so we can offer the spot to another family.

b. Food and Drink

All food must be contained within a clearly labelled lunchbox with your child's full name.
Strictly no nuts or nut products of any kind are permitted onsite, due to severe allergies among staff.
Please ensure your child has a labelled water bottle.

c. Personal Belongings

Only essential comfort items (e.g., dummy, special toy, security blanket) may be brought into the crèche area.
All other items, including bags, should be stored in the designated storage areas at the front or rear studio spaces.
If your pram is not required, it must not be left in the crèche. Please speak to a staff member to find a suitable parking spot.

d. Illness and Health

If your child is unwell or displaying any signs of illness (including fever, cough, vomiting, diarrhoea, rash, or contagious conditions), they must not attend crèche.
If a child becomes unwell while in the crèche, parents will be contacted immediately and asked to collect their child promptly.
Children must be symptom-free for at least 24 hours before returning to crèche after an illness.
This policy helps us protect the health and safety of all children, families, and staff.

e. Supervision and Contact

Parents must remain onsite at Belle Movement while their child is in the crèche.
Children are not permitted to be on the studio floor during classes. This is for the safety of your child and the other clients.
If your child becomes distressed or unsettled beyond what is manageable by our staff, we will come to you in class immediately.

f. Safety and Behaviour

Our crèche educators are responsible for maintaining a positive, safe environment for all children.
Children must respect crèche property, other children, and staff at all times.
If a child’s behaviour places themselves or others at risk, parents may be contacted to collect their child early