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Belle Movement Pilates & Personal Training

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Terms & Conditions

Welcome to Belle Movement Pilates and Personal Training. Please review our Terms and Conditions (T&Cs) carefully, as they govern bookings, purchases, and the services we provide. These T&Cs are reviewed regularly to ensure clarity, fairness, and the best possible experience for our community.

Reviewed 23/04/2026

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1. Bookings & Cancellations

At Belle Movement, we aim to provide a booking system that is fair, consistent, and respectful of our clients, instructors, and studio capacity.

All bookings and cancellations are the responsibility of the client.

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1.a Bookings

Bookings can be made via:

  • The Belle Movement App or Website (linked to the Momence booking platform
     

 

1.b Cancellations

All cancellations are subject to the conditions below.

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1.b.i Cancellation Window

All classes must be cancelled at least 8 hours before the scheduled class start time.

Cancellations must be made via the Momence platform, or via phone call. 

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This cancellation window applies to:

  • Weekly memberships

  • Class packs

  • Casual passes

  • Intro and trial offers
     

 

1.b.ii Late Cancellations & No-Shows

  • Late Cancellation:
    A cancellation made within 8 hours of class start time

  • No-Show:
    Failure to attend a booked class without cancelling
     

 

1.b.iii Cancellation & No-Show Policy by Membership Type

All Access Membership

  • Late Cancellation: Class credit forfeited

  • No-Show:

    • Class credit forfeited

    • $5 no-show fee applied
       

  • Members receive 1 late no-show warning per calendar month, which will be waived

  • Any additional late cancellations or no-shows within the same month will incur the applicable fee
     

 

2-Class & 3-Class Weekly Memberships

  • Late Cancellation: Class credit forfeited

  • No-Show:

    • Class credit forfeited

    • $5 no-show fee applied

  • Members receive 1 late no-show warning per calendar month, which will be waived

  • Any additional late cancellations or no-shows within the same month will incur the applicable fee

     

 

Class Packs (5-Pack & 10-Pack)

  • Late Cancellation: Class credit forfeited

  • No-Show:

    • Class credit forfeited

    • $5 no-show fee applied
       

 

Extenuating circumstances may be considered on a case-by-case basis at the discretion of Belle Movement.

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1.b.iv How to Cancel

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Cancellations must be made via:

  • The Belle Movement App / Momence platform

  • Phone during office hours: Monday – Friday, 9:00am – 2:00pm
     

Cancellations via social media (Facebook or Instagram) are not accepted under any circumstances.

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2. Memberships

Belle Movement offers weekly memberships designed to support consistency, progression, and long-term results.

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Weekly Membership Options

3 Classes per Week – $63/week

  • 6-month membership term (28 weeks)

  • Minimum lock-in period of 10 weeks

  • Unused credits roll and are available for 1 month

  • Class credits are not transferable

  • Includes discounted access to workshops and programs
     

 

2 Classes per Week – $49/week

  • 6-month membership term (28 weeks)

  • Minimum lock-in period of 10 weeks

  • Unused credits roll and are available for 1 month

  • Class credits are not transferable

  • Includes discounted access to workshops and programs
     

 

Open Access Membership – $79/week

  • 6-month membership term (28 weeks)

  • Minimum lock-in period of 10 weeks

  • One class per day maximum

  • Access to the full weekly timetable

  • Class credits are not transferable

  • Includes discounted access to workshops and programs

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Membership Payments

  • Payments are processed via Momence

  • Credit card details are securely stored

  • Failed payments will be reattempted the following day

  • A maximum of three attempts will be made

  • Memberships may be suspended or cancelled if payment remains unsuccessful after the third attempt
     

 

Membership Duration, Changes & Pauses

  • All weekly memberships are 6-month commitments

  • A minimum 10-week period applies before changes or cancellations can be made

  • Membership cancellations require 2 weeks’ written notice

  • Membership pauses:

    • Require 2 weeks’ notice

    • May be taken for a maximum of 4 weeks

    • Are not available during the initial 10-week commitment period
       

 

3. Intro Offers, Class Packs & Casual Passes

 

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Intro Offer

3 Classes for $49

  • One-time offer only

  • Valid for 40 days from purchase

  • Trial membership is subject to all booking and cancellation policies.
     

 

Casual Passes

  • 1 Class: $30

  • Valid for 1 month from purchase
     

 

Class Packs

  • 10 Class Pack: $271 (valid for 6 months)

  • 5 Class Pack: $136 (valid for 6 months)

  • Queenagers Pack: $199 (restricted to Queenagers classes only)

All passes are non-refundable unless under extenuating circumstances.

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4. Private & Semi-Private Sessions

  • Private sessions must be booked via enquiry (email or phone during office hours)

  • Sessions may occur alongside other studio activities

  • While privacy is respected, exclusive use of the studio cannot be guaranteed

  • All sessions must be paid in advance

  • Standard cancellation policies apply
     

 

5. Special Events, Programs & Courses

  • Fees and durations vary by program

  • Program-specific passes are valid only for the nominated event or course

  • Withdrawal after Week 1 may result in conversion to group class credit (pro-rata)

  • No changes can be made after Week 1

     

 

Final Note

These policies are in place to protect our community, our instructors, and the quality of your experience at Belle Movement. We appreciate your understanding and cooperation and encourage open communication should questions arise.

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