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Terms and Conditions

Belle Movement PTY. LTD.
Updated: 14/05/2025

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Welcome to Belle Movement Pilates and Personal Training. Please review our Terms and Conditions (T&Cs) carefully, as they govern bookings, purchases, and the services provided. These T&Cs are reviewed regularly to ensure fairness and deliver the best possible experience for our clients.

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1. Bookings and Cancellations

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At Belle Movement, we aim to provide a fair and flexible booking system. Currently, we do not charge late cancellation or no-show fees—a unique policy in the Central Coast area. Adherence to this policy ensures that we can continue to operate with this level of flexibility.

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1.a) Bookings

  • Bookings are the responsibility of the client and can be made via:

    • The Belle Movement App or Website (linked to Momence booking platform).

1.b) Cancellations

  • Cancellations are also the responsibility of the client and are subject to the conditions below:

1.b.i) Cancellation Windows

  • Early Cancellation:

    • Must be made at least 24 hours before the scheduled class or appointment.

    • Credits for early cancellations will be returned to your account for future use.

  • Late Cancellation:

    • Any cancellation made less than 24 hours before the class or appointment is considered late.

    • Late cancellations will result in forfeiture of the class credit without additional fees.

      • Extenuating circumstances will be considered on a case-by-case basis.

      • Requests to switch to another class on the same day may be accommodated by the Momence app, or via phone call during office hours.

1.b.ii) How to Cancel

  • Via the Belle Movement App or Momence platform.

  • By phone during office hours: Monday – Friday, 9:00 AM – 2:00 PM.

  • Cancellations via social media (Facebook or Instagram) are not accepted under any circumstances.

 

 

2. Memberships

Belle Movement offers flexible membership options to suit different client needs.

Weekly Memberships

  • 3 Classes per Week: $63/week.

    • Valid for 6 months (28 weeks) with a 10-week lock-in period.

    • Unused credits roll and are available for 1 month. 

    • Includes discounted access to workshops and programs.

  • 2 Classes per Week: $49/week.

    • Valid for 6 months (28 weeks) with a 10-week lock-in period.

    • Unused credits roll and are available for 1 month. 

    • Includes discounted access to workshops and programs.

  • Unlimited Membership: Unlimited classes:  $79 per week.

    • Valid for 6 months (28 weeks) with a 10-week lock-in period.

    • Class credits are not available for transfer under any circumstances.

    • Late cancellations and no shows do not incur any additional fee; however, your unlimited membership will be revoked after two late cancellations or two no-shows to booked classes. You will via email and text message. 

    • Includes discounted access to workshops and programs.

 

Membership Payments

  • Payments are processed via Momence, and credit card details are securely stored.

  • Failed payments will be reattempted 1 day after the failed attempt. The system will attempt payment 3 times. Memberships are automatically cancelled if the third attempt fails.

Membership Duration and Freezes

  • Minimum lock-in periods vary by membership type.

  • Memberships can be frozen for at least two weeks with a two-week notice, up to 6 times per 28-week period.

  • Memberships may be cancelled after the lock-in period, with two weeks notice. 

 

3. Class Packs and Casual Passes

Intro Offer

  • 3 Classes for $49 (one-time offer).

  • Valid for 40 days from purchase.

 

Casual Passes

  • 1 Class: $30. Valid for 1 month from purchase.

Class Packs

  • 10 Class Pack: $271 (valid for 6 months).

  • 5 Class Pack: $136 (valid for 4 months).

  • Queenagers Pack: $199 (restricted to Queenagers classes).

All passes are non-refundable unless under extenuating circumstances.

 

4. Private and Semi-Private Sessions

  • Private sessions must be booked via enquiry (email or phone during office hours).

  • Sessions may occur alongside other activities in the studio. While efforts will be made to ensure privacy, exclusive use of the studio cannot be guaranteed.

  • All private sessions must be paid in advance. Cancellation policies outlined above apply.

 

5. Special Events, Programs, and Courses

  • Fees and durations vary. Class packs associated with programs are valid only for the specified event/course.

  • If withdrawing after Week 1, payments may be converted to group class credit (pro-rata). No changes can be made after Week 1.

 

6. Creche Services

  • Available Monday to Friday at Umina location. 

  • Creche is a free service. 

  • Clients must book in advance to ensure proper child-to-staff ratios.

  • Children showing signs of illness must not attend creche.

  • Snacks are permitted, but high-allergen foods, including peanuts, are prohibited.

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a. Bookings

  • All children must have a confirmed booking before attending crèche, as places are limited.

  • Bookings are made via the Belle Movement App.

  • Please cancel promptly if you are unable to attend, so we can offer the spot to another family.

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​​b. Food and Drink

  • All food must be contained within a clearly labelled lunchbox with your child's full name.

  • Strictly no nuts or nut products of any kind are permitted onsite, due to severe allergies among staff.

  • Please ensure your child has a labelled water bottle.

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c. Personal Belongings

  • Only essential comfort items (e.g., dummy, special toy, security blanket) may be brought into the crèche area.

  • All other items, including bags, should be stored in the designated storage areas at the front or rear studio spaces.

  • If your pram is not required, it must not be left in the crèche. Please speak to a staff member to find a suitable parking spot.

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d. Illness and Health

  • If your child is unwell or displaying any signs of illness (including fever, cough, vomiting, diarrhoea, rash, or contagious conditions), they must not attend crèche.

  • If a child becomes unwell while in the crèche, parents will be contacted immediately and asked to collect their child promptly.

  • Children must be symptom-free for at least 24 hours before returning to crèche after an illness.

  • This policy helps us protect the health and safety of all children, families, and staff.

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e. Supervision and Contact

  • Parents must remain onsite at Belle Movement while their child is in the crèche.

  • Children are not permitted to be on the studio floor during classes. This is for the safety of your child and the other clients.

  • If your child becomes distressed or unsettled beyond what is manageable by our staff, we will come to you in class immediately.

 

​​f. Safety and Behaviour

  • Our crèche educators are responsible for maintaining a positive, safe environment for all children.

  • Children must respect crèche property, other children, and staff at all times.

  • If a child’s behaviour places themselves or others at risk, parents may be contacted to collect their child early

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